Top 7 Aircall Alternatives for Business Phone Systems

Your search for reliable Aircall alternatives ends here.

Because in this article I’m going to give you 7 alternatives to Aircall that work perfectly for all your business phone requirements. 

Most of these Aircall alternatives offer better cost-effective solution, more specialized features, and even better integration with your existing tech stack. 

In this article, we’ll learn about the top Aircall alternatives, highlighting their features, pricing, and the unique advantages they offer to help you find the right business phone system.

Sidebar: Looking for a power dialler with unlimited calling seats then check out SmartReach Calling Software. They charge $599 for unlimited calling, LinkedIn and email seats. Speak to their support team if you looking for only calling plans (unlimited seats)

First thing first.

What is Aircall?

Aircall is a cloud-based business phone system that offers communication and collaboration features for business teams. It offers a range of features, including call logging, IVR, call recording, and integration with popular business tools like Salesforce, Zendesk, and HubSpot. 

While Aircall has gained significant traction in the market, some businesses may find that it doesn’t fully meet their specific requirements or budget constraints.

Why you might need Aircall alternatives for business phone systems

Here are some common issues that businesses face while using Aircall- 

1) Aircall has limited integration capabilities for advanced CRM needs 

Incomplete data syncing across major platforms like Salesforce, HubSpot, and Zendesk forces manual record updates due to lack of custom field mapping.

2) It has an expensive and complex pricing structure 

Essential features are locked behind premium plans while basic needs like local numbers and user expansion incur hidden costs. 

Teams face unexpected charges for basic needs like adding local numbers or expanding user seats mid-contract.

3) Inconsistent calling quality makes it a difficult pick for international calls

International calls suffer from audio degradation, latency, and echo issues during conferences. Connection problems persist even with stable internet..

4) Limited customization options

The platform only offers basic routing rules without advanced IVR menus or department-specific hours. Limited API access prevents developing custom solutions.

5) Customer support is terribly slow and limited for small businesses

Critical issues face 24+ hour delays, especially challenging for non-European customers. Knowledge base lacks depth and chat support is restricted to premium plans.

6) Aircall mobile app has bugs and stability issues 

Both iOS and Android versions struggle with core functions like notifications, call forwarding, and voicemail while frequent logouts and sync failures disrupt workflow

Top 8 Aircall alternatives + competitors that you should consider

Tools	Pricing	Free trial	G2 Rating
SmartReach.io	Starts @ $99/month for 25 seats	Yes ✅	4.7/5
Cloudtalk	Starts @ $34/month/user	Yes ✅	4.3/5
OpenPhone	Starts @ $33/month/user	Yes ✅	4.7/5
Nextiva	Starts @ $30/user/month	No ❌	4.5/5
Ooma Office	Starts @ $19.95/user/month	No ❌	4.6/5
8×8	Contact based pricing	No ❌	4.2/5
Dialpad	Starts @ $27/user/month	Yes ✅	4.4/5

Now let’s learn about them in details.

#1 Aircall alternative

SmartReach.io – Best for complete sales calling solution

• G2 Rating: 4.7/5
• Pricing: Starts at $39/month (offers a 14-day credit card free trial)

SmartReach.io is an AI-powered sales engagement platform that offers complete cloud based calling solution for sales, marketing and HR teams.

As one of the top AirCall alternatives, It offers a wide range of features for multichannel outreach including a business phone system that lets you dial internationally without any need for sim cards or expensive hardware.

Here’s how SmartReach helps you team communicate better – 

• B2B lead database → Find and connect with US based prospects through email and phone number lookup capabilities.

• One click calling → Start calling through your entire prospect list with just 1 single click using PowerDialer.

• Tailored calling scripts → Save personalized calling scrips and  deliver the perfect pitch for each customer.

• Call forwarding→ Transfer your calls to other numbers and team members. Never miss a callback again.

• Personalized caller ID → Build trust with prospects by displaying your personalized local phone number.

• Call sentiment analysis → Pinpoint positive and negative calling trends and optimize your calling outreach.

• Real-time call coaching → Support the sales reps with objection handling on live calls without client’s knowledge.

• Call recording → Record each outbound call and note down the improvements.

• Local phone numbers → Get virtual phone numbers with country codes and area codes (like New York area code) for international calling.

• CRM Sync → Connect all top CRMs and other sales softwares with the calling tool for free. Also provides a built sales CRM in case you are still using sheets.

The best part is you can get unlimited calling seats at a fixed price of $599. And lesser cost if you opt for calling only plans.

You can even add unlimited team members into the calling system without incurring any extra charges. 

This makes SmartReach.io, one of the best alternatives to Aircall for start-ups and small teams that focus a lot on international calling on budget.

Try the no credit-card needed 14-day FREE trial and learn more about SmartReach.io calling software.

Start calling on budget today. (Sign-up link)

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#2 Aircall alternative 

Cloudtalk.io – for high-volume outbound sales calls

• G2 Rating: 4.3/5
• Pricing: Starts at $34/month/user

CloudTalk transforms traditional call center operations with its dialer and advanced routing capabilities. 

The platform excels at managing high-volume outbound calls while maintaining personalized customer interactions. 

It’s particularly well-suited for growing sales teams and ecommerce businesses that require seamless CRM integration.

Pros of Cloudtalk 👍🏼

✅ Advanced predictive dialing system 
✅ Real-time speech analytics for sales performance optimization
✅ Offers with popular ecommerce platforms
✅ Custom IVR flows with multilingual support
✅ Call recording encryption meets GDPR and HIPAA requirements

Cons of Cloudtalk 👎🏼

❌ Complex routing rules require significant setup time and technical knowledge
❌ System requires minimum 100Mbps internet for optimal call quality
❌ Custom integration development starts at $5000, limiting flexibility
❌ Learning curve for advanced features can take 2-3 weeks
❌ API rate limits can affect high-volume operations
❌ Weekend support only available on enterprise plans

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#3 Aircall alternative 

OpenPhone – Perfect for small business flexibility

• G2 Rating: 4.7/5
• Pricing: Starting at $33/user/month

OpenPhone, as an alternative to Aircall, provides business system with a modern, mobile-first approach. 

The platform stands out for its intuitive interface and collaborative features that enable teams to share phone numbers and manage conversations efficiently. 

It’s particularly effective for remote teams and small businesses requiring simple yet powerful communication tools.

Pros of OpenPhone 👍🏼

✅ MMS and SMS capabilities available
✅ Provides contact activity history for complete interaction timeline
✅ Custom tags help organize contacts by deal stage or priority
✅ Provides 95% accurate voicemail transcriptions real-time
✅ Automatic call recording with customizable retention periods

Cons of OpenPhone 👎🏼

❌ Only 5 participants can join conference calls
❌ No built-in CRM functionality requires third-party integration
❌ Limited international calling coverage
❌ Call transfer requires premium subscription ($25/user/month)
❌ No custom reporting available for call analysis
❌ No queue management for incoming calls

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#4 Aircall alternative 

Nextiva – Enterprise-grade communication suite

• G2 Rating: 4.5/5
• Pricing: Starting at $30/user/month

Nextiva delivers a comprehensive communication platform that combines voice, video, and collaboration tools. 

It’s one of the best Aircall alternatives for enterprise teams that requires advanced analytics and team collaboration features.

Its strength lies in handling complex business communication needs with enterprise-level security and reliability. 

Pros of Nextiva 👍🏼

✅ Auto-attendant supports complex call routing
✅ Provides HD voice quality
✅ Supports upto 250 participants simultaneously in video conferencing
✅ Provides custom analytics dashboard and KPI tracking
✅ Voice analytics provides sentiment analysis and conversation insights
✅ HIPAA, SOC-2, and PCI-DSS certified platform

Cons of Nextiva 👎🏼

❌ Higher price point for small businesses
❌ Custom integrations take 4-6 weeks for development
❌ Call recording storage limited to 1GB per user
❌ Advanced features only available to enterprise users
❌ Level 2 support only available during business hours
❌ Initial setup is complex and requires professional assistance 

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#5 Aircall alternative 

Ooma Office- simple phone system for retail operations

• G2 Rating: 4.6/5
• Pricing: Starting at $19.95/user/month

Ooma Office provides a straightforward, reliable phone system that’s easy to set up and maintain. 

It’s designed for small businesses that need essential phone features without complexity. 

The platform’s USP is its simplicity and cost-effectiveness, making it ideal for local businesses and retail operations.

Pros of Ooma office 👍🏼

✅ Voicemail transcription available in English and Spanish
✅ Minimal setup and maintenance required
✅ Virtual receptionist handles up to 20 simultaneous calls

Cons of Ooma office 👎🏼

❌ Mobile app only runs on cellular data (no-wifi calling)
❌ No CRM integration on basic plan
❌ Call recording requires premium subscription
❌ Only 10 participants are allowed per conference call
❌ No video conferencing capabilities
❌ Basic analytics only show call duration and volume

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#6 Aircall alternative

8×8 – unified communication platform for international businesses

• G2 Rating: 4.2/5
• Pricing: Contact based pricing

8×8 provides contact center features with unified communications in a single platform. 

Its global infrastructure ensures reliable international calling and messaging. 

This Aircall alternative is particularly suitable for businesses with international operations requiring communication tools and contact center functionality.

Pros of 8×8 👍🏼

✅ Advanced contact center features
✅ Native CRM integration with popular platforms
✅ Multi-level IVR supports conditional routing logic
✅ International numbers available for almost all the countries
✅ Provides custom API access 

Cons of 8×8 👎🏼 

❌ Complex feature-based pricing tiers not suitable for small teams
❌ User interface can be overwhelming for new users
❌ Detailed call analytics require separate module purchase
❌ Implementation is challenging and requires IT assistance

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#7 Aircall alternative

Dialpad – AI powered calling system for customer support teams

• G2 Rating: 4.4/5
• Pricing: Starting at $27/user/month

Dialpad is popular for its AI technology that enhance business communications with features like real-time transcription and sentiment analysis. 

The platform excels in providing actionable insights from conversations, making it particularly valuable for sales teams and customer service departments focused on improving conversation quality.

It is currently one of the top Aircall competitors gaining popularity among the mid-market companies.

Pros of Dialpad 👍🏼

✅ AI transcription works in real-time with 97% accuracy
✅ Automatic post-call summary with action items
✅ Sentiment analysis tracks customer satisfaction trends
✅ Native integration available for major CRMs 

Cons of Dialpad 👎🏼

❌ International calling rates are higher than the other Aircall competitors 
❌ AI features require minimum 30-day data training
❌ Advanced features are only available to enterprise customers
❌ Reporting interface needs technical expertise

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How to choose the right Aircall alternative for your team?

When you’re evaluating all the Aircall alternatives mentioned in this article, consider the 5 following factors – 

• Feature set → Assess the specific features and functionalities that are crucial for your business operations, and ensure the alternative solution you choose aligns with your requirements.

• Pricing and scalability → Determine your budget and look for Aircall alternatives that offer flexible pricing structures and the ability to scale up or down as your business needs evolve.

• Integration capabilities → Evaluate the Aircall alternative’s integration capabilities with your existing technology stack, including CRM, productivity, and other business tools.
• User experience → Consider the platform’s ease of use, intuitive interface, and overall user-friendliness for a smooth adoption process for your team.

• Customer support → Assess the level of customer support provided by the alternative solution.

By carefully considering these factors, you can identify the best Aircall alternative that best meets your business needs and sets your team up for improved communication, collaboration, and productivity.

For outbound sales teams who call international prospects, SmartReach.io is the best alternative to Aircall. 

Try SmartReach.io today for FREE. Click ⤵

Aircall alternatives: F.A.Q

Q. What is better than Aircall?

SmartReach, Nextiva, and Dialpad often outperform Aircall in flexibility, call quality, and integrations. SmartReach offers advanced features for outbound sales teams, while Nextiva provides robust CRM integrations that enhance customer communication

Q. What makes Aircall different?

Aircall stands out for its cloud-based VoIP platform, designed for seamless CRM integration, user-friendly interface, and real-time analytics, making it ideal for teams focused on sales and customer support efficiency

Q. Which Aircall alternative is the most scalable for growing businesses?

Platforms like SmartReach.io, Nextiva, and 8×8 are known for their scalability, offering the ability to easily add or remove users as your business expands. SmartReach.io also provides flexible pricing plans to accommodate the changing needs of growing enterprises

Q. Why is Aircall so expensive?

Aircall’s high cost stems from its advanced VoIP features, CRM integrations, and support services tailored for businesses needing scalable communication. These premium tools and functionalities increase the platform’s overall price

Q. What is the rate limit for Aircall?

Aircall imposes a rate limit of 60 requests per minute per user for its API, ensuring system stability and preventing abuse during high-demand usage.

Q. Is Aircall HIPPA compliant?

Aircall is not HIPAA compliant, meaning it does not meet the necessary security and privacy standards required for handling protected health information under HIPAA regulations