Unified shared inbox built for sales teams

Yes, you can assign shared inbox access to only selective members. The permission hierarchy is based on roles such as member, admin or owner. At present, the outreach platform allows you to have access to a shared inbox for each email ID that you have booked.

Shared Inbox provides reply sentiments. A combination of the existing sales cycle duration and conversion of positive sentiment deals to deal closure (i.e. Win rate or deal closure rate) will help forecast accurately.

Since you and your entire sales team are in the shared inbox, you can see how many meetings your team has booked so far, the average deal size, conversion rate, and pipeline status. You can also understand from the SDR responses to the prospects about their product knowledge, soft skills and recommend for any coaching.

Certainly! With a shared inbox, you can collaborate seamlessly with internal teams. By doing so, everyone involved can work together, respond to messages, and stay updated on conversations, facilitating efficient teamwork and communication within your organization.

There is easy access to the prospect feed section where SDRs can easily add or edit prospect information or status which then updates your CRM automatically.

Harnessing positive sentiments effectively in your shared inbox, you can improve your forecasting accuracy, pinpoint promising leads, and foster a more positive and productive customer experience. Moreover, negative sentiments can improve your prospecting quality, and identify areas where team members need your assistance.