Frequently asked questions

+How does the 14-day free trial work?

During the 14-day free trial, you can access all features included in the sales engagement plan and reach out to up to 200 prospects. You will also get $5 worth of calling credits to try the PowerCaller feature. After the trial period ends, you'll need to upgrade to a paid plan to continue using the service.

+Do I need to enter my credit card info to sign up?

No, we do not ask for your payment information while signing up.

+What payment methods do you accept?

We support all major credit / debit cards and Paypal. We can accept payments via Wire Transfer for yearly payments.

+Do you offer any discounts for annual subscriptions?

Yes, SmartReach.io offers discounts for annual subscriptions. Our annual plans are 20% less than our monthly plans. Contact our support for more information on pricing related queries.

+What is the difference between the Cold Email and Sales Engagement plans?

The Cold Email plan is tailored for businesses primarily focused on cold email outreach campaigns, while the Sales Engagement plan caters to businesses looking for broader multichannel outreach capabilities, including email, calls, and LinkedIn automation.

+Can you explain the difference between the Starter, Pro, and Expert tiers within each plan?

Each tier offers varying levels of features, including the number of prospects contacted, storage limits, and the number of warmup accounts included. The Expert tier typically provides the highest limits and most advanced features.

+How is pricing determined for prospects contacted?

Pricing is based on the number of prospects you plan to contact within your chosen tier. Higher tiers allow for contacting more prospects, with corresponding increases in pricing.

+What does the term "prospects contacted" mean exactly?

"Prospects contacted" refers to the total number of individuals or leads you have touched base with via email, LinkedIn, calls, WhatsApp, or text using SmartReach outreach tools.

+What are "warmup accounts," and how do they affect my plan?

Warmup accounts refer to the number of sender email accounts you can utilize for email warm-up. SmartReach.io provides email warm-up via warmuphero.com. Email warmup ensures that your deliverability rates are checked and corrective actions are taken in case your emails are going to spam. Having more warmup accounts allows for better email deliverability and sender reputation management.

+What happens if I exceed the allocated number of prospects contacted or storage limits within my plan?

If you exceed the allocated limits within your plan, you may need to upgrade to a higher tier or opt for an add-on to accommodate the increased usage.

+Can I switch between plans or upgrade/downgrade my plan at any time?

Yes, you can switch between plans or upgrade/downgrade your plan at any time to accommodate your changing needs. Adjustments to your plan will be effective and shall reflect from the next billing cycle.

+Can you explain the pricing for add-ons?

Add-ons are optional features available for an additional fee, providing specialized functionalities to enhance your experience with SmartReach.io.

+Are there any additional charges for integrating CRMs or other third-party tools?

Yes, additional charges of $29 will apply for native integrations with your preferred CRMs such as Salesforce, HubSpot, Pipedrive, Zoho CRM and Zoho Recruit. Contact SmartReach.io's support team for more information on pricing for integrations. SmartReach.io allows you to integrate with over 10,000 apps other third-party tools for free using Zapier.

+Can you clarify how the storage limits work in relation to the prospects contacted?

Storage limits determine the maximum number of prospects you can store within the system. The number of prospects you contact may not exceed the limits set by your plan. If you need to contact more prospects then you could opt for an extra prospects contacted add-on.

+Can we integrate @gmail and other free email addresses?

SmartReach.io typically allows only business email accounts for sending emails. Free email accounts like Gmail, Yahoo, or Rediff.com are not supported.

+Can I send from more than one email within one campaign?

You can integrate unlimited emails to a campaign. This way you could distribute sending via multiple domains.

+Is there a limit on the number of emails I can send per day?

You can send up to 500 emails per day from one email account. The limits defined by the ESP’s are much higher. However, it is best you do not send more than 70 emails per day per email address for better deliverability. There may be limitations based on your chosen plan's overall storage and prospect contacting limits.

+Can I receive replies to a different email account under any plan?

Yes, you can configure your email campaigns to send from one email account and receive replies to a different email account. However, you will be charged only for the sending email account.