12 Best Aircall Alternatives for Business Phone Systems
Looking for Aircall alternatives that offer better value, advanced features, or more flexible pricing? You’re not alone.
While Aircall is a popular cloud-based business phone system, many teams are exploring alternatives due to rising costs, call quality issues, or limited customization options.
Whether you’re a small business seeking affordable VoIP solutions, a growing sales team needing advanced call analytics, or an enterprise requiring omnichannel contact center capabilities, there’s an Aircall competitor that fits your needs.
Sidebar: Looking for a power dialler with unlimited calling seats then check out SmartReach Calling Software. They charge $599 for unlimited calling, LinkedIn and email seats. Speak to their support team if you looking for only calling plans (unlimited seats)
In this guide, we’ve compared 12 top Aircall alternatives across key factors like:
- Pricing and value for money
- Core features (IVR, call recording, analytics)
- Integration capabilities with CRMs and sales tools
- Call quality and reliability
- Customer support responsiveness
Let’s dive into the best business phone systems that can replace Aircall for your team.
What is Aircall?
Aircall is a cloud-based business phone system that offers communication and collaboration features for business teams. It offers a range of features, including call logging, IVR, call recording, and integration with popular business tools like Salesforce, Zendesk, and HubSpot.
While Aircall has gained significant traction in the market, some businesses may find that it doesn’t fully meet their specific requirements or budget constraints.
Why look for Aircall alternatives?
Here are some common issues that businesses face while using Aircall-
1) Limited integration capabilities for advanced CRM needs
Incomplete data syncing across major platforms like Salesforce, HubSpot, and Zendesk forces manual record updates due to lack of custom field mapping.
2) Expensive and complex pricing structure
Essential features are locked behind premium plans while basic needs like local numbers and user expansion incur hidden costs.
Teams face unexpected charges for basic needs like adding local numbers or expanding user seats mid-contract.
3) Inconsistent calling quality for international calls
International calls suffer from audio degradation, latency, and echo issues during conferences. Connection problems persist even with stable internet..
4) Limited advanced features
Aircall lacks native unified communications tools like video conferencing, team chat, and in-call agent coaching. Advanced AI features (transcription, sentiment analysis) require expensive add-ons.
5) Customer support is terribly slow and limited
Critical issues face 24+ hour delays, especially challenging for non-European customers. Knowledge base lacks depth and chat support is restricted to premium plans.
6) Aircall mobile app has bugs and stability issues
Both iOS and Android versions struggle with core functions like notifications, call forwarding, and voicemail while frequent logouts and sync failures disrupt workflow
Top 12 Aircall alternatives & competitors
Here are some of the best Aircall alternatives for business phone calls –
| Tools | Pricing | Free trial | G2 Rating |
| dialnote.com | Starts @ $49/month – unlimited | Yes ✅ | 4.7/5 |
| SmartReach.io | Starts @ $99/month for 25 seats | Yes ✅ | 4.7/5 |
| Cloudtalk | Starts @ $34/month/user | Yes ✅ | 4.3/5 |
| OpenPhone | Starts @ $33/month/user | Yes ✅ | 4.7/5 |
| Nextiva | Starts @ $30/user/month | No ❌ | 4.5/5 |
| Ooma Office | Starts @ $19.95/user/month | No ❌ | 4.6/5 |
| 8×8 | Contact based pricing | No ❌ | 4.2/5 |
| Dialpad | Starts @ $27/user/month | Yes ✅ | 4.4/5 |
Now let’s learn about them in details.
#1 dialnote – Best for AI-powered calling with flexible pricing
Pricing: Unlimited seats plans start at $49/month
dialnote is a modern AI-powered VoIP business phone system built for teams that want enterprise-grade calling without enterprise-level pricing headaches.
What makes Dialnote stand out as an Aircall alternative is its dual pricing model. You can either pay per seat for predictable costs or switch to unlimited seats if you have a large team but lower call volumes. This flexibility alone makes it far more scalable than traditional per-user tools like RingCentral or Aircall.
Built for distributed and remote-first teams, Dialnote blends cloud calling, smart routing, and AI automation into one clean platform, without forcing you into expensive add-ons.
Here’s how Dialnote helps teams manage business calling better:
AI-powered inbound calling
Dialnote’s AI voice agent can answer calls 24/7, qualify leads, book meetings, capture messages, and route high-intent calls to human agents automatically. This reduces wait times and saves hours of manual handling every month.
Smart IVR & call routing
Set up custom IVR menus, ring orders (sequential or simultaneous), business hours, and fallback rules using a simple drag-and-drop interface.
Flexible calling & number management
Get local, toll-free, and international numbers with free number porting. Most plans include phone numbers out of the box, with easy add-ons when you need more.
Unlimited calling to Zone A countries
Dialnote supports cost-effective calling across Zone A regions including the US, Canada, UK, and major EU countries, making it ideal for North America and Europe-focused teams.
Call recording & voicemail transcription
Record calls manually or automatically and convert voicemails into text so reps can review conversations quickly.
AI call intelligence
Calls are automatically transcribed and summarized in up to 14 languages. Dialnote can auto-update your CRM with notes, tags, dispositions, and call outcomes, cutting down post-call admin work.
Team collaboration features
Shared phone numbers, shared contacts, internal threads, snippets, contact notes, and group calling help teams collaborate without jumping between tools.
CRM & workflow integrations
Dialnote integrates with HubSpot, Salesforce, Pipedrive, Zoho, Slack, Microsoft Teams, Zoom, WhatsApp, Zapier, Make, n8n, Calendly, Shopify, and more. API and webhooks are also available for custom workflows.
Why Dialnote is a strong Aircall alternative?
- Dual pricing gives you real cost control as your team scales
- Built-in AI agent handles routine inbound calls automatically
- No hardware or desk phones required
- Quick setup with pre-built AI and IVR templates
- Transparent pricing without hidden feature gates
Pricing
dialnote offers two pricing tracks to accommodate different business models:
Option 1: Unlimited Seats Pricing (For teams with many users, low call volumes)
| Plan | Price/Month | Phone Numbers | AI Features |
|---|---|---|---|
| Micro | $49 | 2 (Zone A, one toll-free) | – |
| Growth | $99 | 3 (Zone A, one toll-free) | + AI CRM updates, AI transcription, summarization |
| Pro | $199 | 5 (Zone A, one toll-free) | + AI call tags, evaluation |
Option 2: Seat-Based Pricing (For predictable monthly costs)
| Plan | Price/Seat | Phone Numbers |
|---|---|---|
| Essentials | $15 | 1 (Zone A, toll-free incl.) |
| Plus | $25 | 1 (Zone A, toll-free incl.) |
| Enterprise | $30 | 1 (Zone A, toll-free incl.) |
If you’re looking for an Aircall alternative that leans heavily into AI calling, supports international outreach, and gives you pricing flexibility as your team grows, Dialnote is worth a serious look. It works especially well for teams experimenting with AI agents alongside human reps, without blowing up their monthly budget.
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#2 SmartReach.io – Best for complete sales calling solution
- G2 Rating: 4.7/5
- Pricing: Starts at $39/month (offers a 14-day credit card free trial)
SmartReach.io is an AI-powered sales engagement platform that offers a complete outbound cloud based calling solution for sales, marketing and HR teams.
As one of the top AirCall alternatives, It offers a wide range of features for multichannel outreach including a business phone system that lets you dial internationally without any need for sim cards or expensive hardware.
Here’s how SmartReach helps you team communicate better –
- B2B lead database → Find and connect with US based prospects through email and phone number lookup capabilities.
- One click calling → Start calling through your entire prospect list with just 1 single click using PowerDialer.
- Tailored calling scripts → Save personalized calling scrips and deliver the perfect pitch for each customer.
- Call forwarding→ Transfer your calls to other numbers and team members. Never miss a callback again.
- Personalized caller ID → Build trust with prospects by displaying your personalized local phone number.
- Call sentiment analysis → Pinpoint positive and negative calling trends and optimize your calling outreach.
- Real-time call coaching → Support the sales reps with objection handling on live calls without client’s knowledge.
- Call recording → Record each outbound call and note down the improvements.
- Local phone numbers → Get virtual phone numbers with country codes and area codes (like New York area code) for international calling.
- CRM Sync → Connect all top CRMs and other sales softwares with the calling tool for free. Also provides a built sales CRM in case you are still using sheets.
The best part is you can get unlimited calling seats at a fixed price of $599. And lesser cost if you opt for calling only plans.
You can even add unlimited team members into the calling system without incurring any extra charges.
This makes SmartReach.io, one of the best alternatives to Aircall for start-ups and small teams that focus a lot on international calling on budget.
Try the no credit-card needed 14-day FREE trial and learn more about SmartReach.io calling software.
Start calling on budget today. (Sign-up link)
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#3 Cloudtalk.io – for high-volume outbound sales calls
- G2 Rating: 4.3/5
- Pricing: Starts at $34/month/user
CloudTalk transforms traditional call center operations with its dialer and advanced routing capabilities.
The platform excels at managing high-volume outbound calls while maintaining personalized customer interactions.
It’s particularly well-suited for growing sales teams and ecommerce businesses that require seamless CRM integration.
Pros of Cloudtalk 👍🏼
✅ Advanced predictive dialing system
✅ Real-time speech analytics for sales performance optimization
✅ Offers with popular ecommerce platforms
✅ Custom IVR flows with multilingual support
✅ Call recording encryption meets GDPR and HIPAA requirements
Cons of Cloudtalk 👎🏼
❌ Complex routing rules require significant setup time and technical knowledge
❌ System requires minimum 100Mbps internet for optimal call quality
❌ Custom integration development starts at $5000, limiting flexibility
❌ Learning curve for advanced features can take 2-3 weeks
❌ API rate limits can affect high-volume operations
❌ Weekend support only available on enterprise plans
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#4 OpenPhone – Perfect for small business flexibility
- G2 Rating: 4.7/5
- Pricing: Starting at $33/user/month
OpenPhone, as an alternative to Aircall, provides business system with a modern, mobile-first approach.
The platform stands out for its intuitive interface and collaborative features that enable teams to share phone numbers and manage conversations efficiently.
It’s particularly effective for remote teams and small businesses requiring simple yet powerful communication tools.
Pros of OpenPhone 👍🏼
✅ MMS and SMS capabilities available
✅ Provides contact activity history for complete interaction timeline
✅ Custom tags help organize contacts by deal stage or priority
✅ Provides 95% accurate voicemail transcriptions real-time
✅ Automatic call recording with customizable retention periods
Cons of OpenPhone 👎🏼
❌ Only 5 participants can join conference calls
❌ No built-in CRM functionality requires third-party integration
❌ Limited international calling coverage
❌ Call transfer requires premium subscription ($25/user/month)
❌ No custom reporting available for call analysis
❌ No queue management for incoming calls
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#5 Nextiva – Enterprise-grade communication suite
- G2 Rating: 4.5/5
- Pricing: Starting at $30/user/month
Nextiva delivers a comprehensive communication platform that combines voice, video, and collaboration tools.
It’s one of the best Aircall alternatives for enterprise teams that requires advanced analytics and team collaboration features.
Its strength lies in handling complex business communication needs with enterprise-level security and reliability.
Pros of Nextiva 👍🏼
✅ Auto-attendant supports complex call routing
✅ Provides HD voice quality
✅ Supports upto 250 participants simultaneously in video conferencing
✅ Provides custom analytics dashboard and KPI tracking
✅ Voice analytics provides sentiment analysis and conversation insights
✅ HIPAA, SOC-2, and PCI-DSS certified platform
Cons of Nextiva 👎🏼
❌ Higher price point for small businesses
❌ Custom integrations take 4-6 weeks for development
❌ Call recording storage limited to 1GB per user
❌ Advanced features only available to enterprise users
❌ Level 2 support only available during business hours
❌ Initial setup is complex and requires professional assistance
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#6 Ooma Office- simple phone system for retail operations
- G2 Rating: 4.6/5
- Pricing: Starting at $19.95/user/month
Ooma Office provides a straightforward, reliable phone system that’s easy to set up and maintain.
It’s designed for small businesses that need essential phone features without complexity.
The platform’s USP is its simplicity and cost-effectiveness, making it ideal for local businesses and retail operations.
Pros of Ooma office 👍🏼
✅ Voicemail transcription available in English and Spanish
✅ Minimal setup and maintenance required
✅ Virtual receptionist handles up to 20 simultaneous calls
Cons of Ooma office 👎🏼
❌ Mobile app only runs on cellular data (no-wifi calling)
❌ No CRM integration on basic plan
❌ Call recording requires premium subscription
❌ Only 10 participants are allowed per conference call
❌ No video conferencing capabilities
❌ Basic analytics only show call duration and volume
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#7 8×8 – unified communication platform for international businesses
- G2 Rating: 4.2/5
- Pricing: Contact based pricing
8×8 provides contact center features with unified communications in a single platform.
Its global infrastructure ensures reliable international calling and messaging.
This Aircall alternative is particularly suitable for businesses with international operations requiring communication tools and contact center functionality.
Pros of 8×8 👍🏼
✅ Advanced contact center features
✅ Native CRM integration with popular platforms
✅ Multi-level IVR supports conditional routing logic
✅ International numbers available for almost all the countries
✅ Provides custom API access
Cons of 8×8 👎🏼
❌ Complex feature-based pricing tiers not suitable for small teams
❌ User interface can be overwhelming for new users
❌ Detailed call analytics require separate module purchase
❌ Implementation is challenging and requires IT assistance
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#8 Dialpad – AI powered calling system for customer support
- G2 Rating: 4.4/5
- Pricing: Starting at $27/user/month
Dialpad is popular for its AI technology that enhance business communications with features like real-time transcription and sentiment analysis.
The platform excels in providing actionable insights from conversations, making it particularly valuable for sales teams and customer service departments focused on improving conversation quality.
It is currently one of the top Aircall competitors gaining popularity among the mid-market companies.
Pros of Dialpad 👍🏼
✅ AI transcription works in real-time with 97% accuracy
✅ Automatic post-call summary with action items
✅ Sentiment analysis tracks customer satisfaction trends
✅ Native integration available for major CRMs
Cons of Dialpad 👎🏼
❌ International calling rates are higher than the other Aircall competitors
❌ AI features require minimum 30-day data training
❌ Advanced features are only available to enterprise customers
❌ Reporting interface needs technical expertise
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#9 Squaretalk – for omnichannel contact-center + AI automation
- G2 Rating: 4.7/5
- Pricing: Starts at $25 / user / month (7-day free trial)
Squaretalk unifies voice, SMS, and soon WhatsApp inside one AI-powered workspace. You auto-dial prospects, route inbound calls smartly, and drop every note straight into your CRM – no tab-switching. Local numbers in 150+ countries boost pickup rates, while live dashboards keep you coaching in real time.
Pros of Squaretalk 👍🏼
✅ Predictive dialer slashes idle time and skips voicemail
✅ Local presence numbers in 150 + countries lift answer rates
✅ AI voice agents qualify leads and book meetings 24/7
✅ Real-time sentiment and KPI dashboards for instant coaching
✅ Built-in Spam Checker protects your caller-ID reputation
Cons of Squaretalk 👎🏼
❌ Usage-based minutes billed on top of the license fee
❌ WhatsApp & SMS channels only on upper-tier plans
❌ 90-day call-recording cap on entry plan
❌ Stable 20 Mbps connection recommended for HD voice
❌ No native e-commerce plug-ins yet (Zapier workaround)
❌ The advanced workflow builder may need initial setup help
If you want a single platform that dials faster, personalized every call, and scales with global numbers and without Aircall’s price tag, Squaretalk is a strong pick.
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#10 Ring Central – Best for enterprise & global teams
- G2 Rating:
- Pricing: Starts at $30/user/month
RingCentral is a comprehensive UCaaS (Unified Communications as a Service) platform designed for enterprises requiring global reach, advanced analytics, and extensive third-party integrations. With over 300 integrations and international infrastructure spanning multiple continents, it scales seamlessly from SMBs to Fortune 500 companies. The platform combines voice, video conferencing (supporting up to 200 participants), team messaging, and contact center capabilities into a single unified solution, making it ideal for organizations looking to consolidate their communication stack.
Pros of RingCentral 👍🏼
✅ Phone numbers available in 100+ countries with reliable international call quality
✅ Video conferencing supports up to 200 participants with screen sharing capabilities
✅ Advanced analytics with customizable dashboards and real-time monitoring for managers
✅ Enterprise-grade security with HIPAA, SOC 2, GDPR, and PCI compliance
✅ Mobile and desktop apps with seamless synchronization across all devices
✅ Advanced call management features including IVR, ACD, and intelligent routing
Cons of RingCentral 👎🏼
❌ Setup complexity for enterprises requires dedicated IT resources and onboarding time
❌ Some advanced features locked behind Premium and Ultimate tier pricing levels
❌ Learning curve for non-technical users due to extensive feature set
❌ International calling costs extra on lower-tier plans beyond included minutes
❌ Contact center features require separate licensing and additional monthly fees
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#11 JustCall – Best for sales & support teams
- G2 Rating:
- Pricing: Starts at $19/user/month
JustCall is an AI-powered customer communication platform built specifically for sales and support teams needing seamless CRM integration and intelligent automation.
With 100+ integrations spanning major CRMs, helpdesks, and sales tools, it streamlines workflows and eliminates manual data entry.
The platform combines cloud telephony with SMS workflows, WhatsApp business messaging, and AI-driven coaching tools to help teams connect with customers across multiple channels.
JustCall’s real-time agent assist and sentiment analysis features provide live guidance during calls, making it particularly valuable for teams focused on improving conversion rates and customer satisfaction scores.
Pros of JustCall 👍🏼
✅ Automated SMS campaigns and drip sequences for multi-channel outreach capability
✅ Shared WhatsApp inbox enables team collaboration on business conversations effectively
✅ Auto dialer, predictive dialer, and dynamic dialer modes for outbound efficiency
✅ Call intelligence with AI scoring, keyword tracking, and automated call transcription
✅ Multi-level IVR with skills-based routing distributes calls to right agents
✅ Affordable pricing starting at $19/user/month with essential features included upfront
Cons of JustCall 👎🏼
❌ AI features may require training period to achieve optimal accuracy levels
❌ WhatsApp integration limited to WhatsApp Business API tier only currently
❌ SMS costs charged separately based on usage beyond included credits
❌ Advanced analytics and custom reporting only available on higher-tier plans
❌ International calling rates can add up quickly for global teams
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#12 Grasshopper – Best for solopreneurs
- G2 Rating:
- Pricing: Starts at $14/month for 1 user
Grasshopper is a virtual phone system tailored specifically for solopreneurs, freelancers, and micro-businesses needing a professional business line without the complexity of traditional phone systems.
Unlike full-featured business VoIP platforms, Grasshopper focuses on simplicity and ease of use, allowing users to maintain separate business and personal phone numbers while managing everything from their existing mobile devices.
There’s no hardware to purchase, no software to install, and no technical setup required. The virtual receptionist feature answers calls with custom greetings and routes them according to your preferences, creating a professional impression even for one-person operations.
Pros of Grasshopper 👍🏼
✅ Voicemail transcription delivered via email or text for convenient access
✅ Business texting capabilities from your professional business number included
✅ No hardware required, works with your existing mobile or landline
✅ Simple mobile and desktop apps with intuitive interface for management
✅ Instant setup in minutes without technical knowledge or IT support
✅ Multiple extensions allow call routing to different departments or team
Cons of Grasshopper 👎🏼
❌ Limited to basic calling features without advanced analytics or reporting
❌ No video conferencing, team messaging, or unified communications capabilities
❌ Maximum of 4 phone numbers even on highest Small Business plan
❌ Not suitable for teams larger than 5-10 people practically
❌ Basic call management without IVR, call queues, or intelligent routing
How to choose the right Aircall alternative for your team?
When you’re evaluating all the Aircall alternatives mentioned in this article, consider the 5 following factors –
- Feature set → Assess the specific features and functionalities that are crucial for your business operations, and ensure the alternative solution you choose aligns with your requirements.
- Pricing and scalability → Determine your budget and look for Aircall alternatives that offer flexible pricing structures and the ability to scale up or down as your business needs evolve.
- Integration capabilities → Evaluate the Aircall alternative’s integration capabilities with your existing technology stack, including CRM, productivity, and other business tools.
- User experience → Consider the platform’s ease of use, intuitive interface, and overall user-friendliness for a smooth adoption process for your team.
- Customer support → Assess the level of customer support provided by the alternative solution.
By carefully considering these factors, you can identify the best Aircall alternative that best meets your business needs and sets your team up for improved communication, collaboration, and productivity.
For outbound sales teams who call international prospects, SmartReach.io is the best alternative to Aircall.
Try SmartReach.io today for FREE. Click ⤵
Aircall alternatives & competitors: F.A.Q
- Q. What is better than Aircall?
SmartReach, Nextiva, and Dialpad often outperform Aircall in flexibility, call quality, and integrations. SmartReach offers advanced features for outbound sales teams, while Nextiva provides robust CRM integrations that enhance customer communication
- Q. What makes Aircall different?
Aircall stands out for its cloud-based VoIP platform, designed for seamless CRM integration, user-friendly interface, and real-time analytics, making it ideal for teams focused on sales and customer support efficiency
- Q. Which Aircall alternative is the most scalable for growing businesses?
Platforms like SmartReach.io, Nextiva, and 8×8 are known for their scalability, offering the ability to easily add or remove users as your business expands. SmartReach.io also provides flexible pricing plans to accommodate the changing needs of growing enterprises
- Q. Why is Aircall so expensive?
Aircall’s high cost stems from its advanced VoIP features, CRM integrations, and support services tailored for businesses needing scalable communication. These premium tools and functionalities increase the platform’s overall price
- Q. What is the rate limit for Aircall?
Aircall imposes a rate limit of 60 requests per minute per user for its API, ensuring system stability and preventing abuse during high-demand usage.
- Q. Is Aircall HIPPA compliant?
Aircall is not HIPAA compliant, meaning it does not meet the necessary security and privacy standards required for handling protected health information under HIPAA regulations
- Q. Which Aircall alternative is best for small businesses?
For SMBs, SmartReach.io and JustCall offer reliable VoIP features with AI at affordable price points ($15‑29/user/mo).
- Q. Is Nextiva cheaper than Aircall?
A: Yes. Nextiva plans start around $23/user/mo vs Aircall’s $30 minimum and also includes team chat and video—offering more value
