9 OpenPhone Alternatives: What’s Best for Your Business?

Looking for OpenPhone alternatives? 

This article is for you!

If you’re looking for better features, more budget-friendly options, or specific features that fit your business calling needs, it’s worth exploring these OpenPhone alternatives.

OpenPhone, known for its user-friendly and innovative approach to communication, offers various tools designed to help businesses manage communication, but it is not the best fit for every business. 

What is OpenPhone?

OpenPhone is a business phone system designed to simplify and modernize communication for small teams and growing businesses. 

It offers a range of features that make it easy to stay connected with clients and colleagues, without relying on traditional landlines or personal phone numbers.

Key features include: 

• Multiple phone numbers: Manage several business phone numbers from a single device.
• Voicemail & transcriptions: Receive voicemail transcriptions directly in your inbox.
• Team collaboration: Shared phone lines and messaging for seamless team communication.
• Custom greetings: Set personalized voicemail greetings for different times of the day.
• Integrations: Integrates with Google Contacts, Slack, Zapier, and more.
• Mobile app: Stay connected on the go with the OpenPhone mobile app.

Even after having good features, there can be some drawbacks for users who might be looking for alternatives to OpenPhone. 

Let’s quickly check some of the reasons. 

Drawbacks of OpenPhone

Here are some of the reasons why users start looking for Openphone alternatives- 

👎🏼 Poor Support: Users report slow, unhelpful, and inconsistent support experiences.

👎🏼 Reliability Issues: Frequent call drops, freezes, and loading issues hinder dependable communication.

👎🏼 Limited Data Access: Key data, like contact notes, isn’t easily exportable, frustrating users who rely on this information.

👎🏼Technical Bugs: Persistent issues, like timezone and notification glitches, remain unfixed and affect usability.

👎🏼Unreliable Call Handling: Missed and dropped calls impact business communications.

👎🏼Feature Limitations: Missing features, like Apple silicon support, restrict smooth contact and call management.

9 OpenPhone alternative & competitors for business communication

Here is a quick overview of OpenPhone Alternatives.

Tools	CRM Integration	AI Powered Features	Team Collaboration	Best For	Free Trial
SmartReach	Yes, with top CRMs	Yes, with AI sentiment analysis & coaching	Shared inbox, call transfer	Sales teams, international calling	Yes
Nextiva	Yes	Basic AI analytics	Call forwarding, team queues	Small to large businesses	No
Grasshopper	Limited	No	Limited	Small businesses, entrepreneurs	No
Aircall	Extensive CRM options	In-call coaching	Call transfer, whispering, coaching	Sales and support teams	Yes
Dialpad	Extensive integrations	Transcription, sentiment analysis	Call transfer, call queues	Remote teams, sales and support	Yes
Ring Central	Extensive integrations	Advanced analytics	Call transfer, conferencing	Small to large businesses	Yes
Twilio	Customizable with API	Programmable via API	Customizable solutions	Customizable for all sizes	Yes
GoTo Connect	Yes	Analytics, call routing	Shared queues, call forwarding	Small to medium businesses	Yes
Vonage	Extensive integrations	Advanced analytics, IVR	Call transfer, conferencing	Small to large businesses	Yes

Let’s check each one of them.

#1 OpenPhone alternative

SmartReach.io

G2 rating: 4.6 / 5

Capterra rating: 4.7 / 5

SmartReach.io is an AI-driven sales engagement platform that helps professionals to manage their cold outreach more seamlessly and efficiently.

It provides automation, personalized messaging, and detailed analytics, ensuring optimized outreach strategies. 

With powerful features like automated follow-ups, CRM integrations, sentiment analysis, and AI-powered features, SmartReach.io helps professionals connect with their audience more efficiently, increase conversions, and scale their outreach efforts without compromising quality.

SmartReach.io’s cold-calling feature is designed to help professionals drive high-quality engagement. This feature helps sales, marketing, agencies, HR, SEOs, etc. teams to maximize their outreach, increase productivity, and improve customer experiences. SmartReach provides unlimited calling seats where you can reach out to your customers seamlessly.

Here’s a closer look at what makes SmartReach an effective OpenPhone alternative:

➡️ B2B lead database: Search a rich U.S. database for accurate contact details, and build a lead list from scratch. 

➡️ PowerDialer: Efficiently move through prospect lists with one-click dialing, ensuring more calls in less time.

➡️ Personalized calling scripts: Customize scripts for individual calls, enabling reps to deliver personalized pitches with consistency.

➡️ Call forwarding: Redirect calls to team members, maintaining seamless communication and minimizing missed opportunities.

➡️ Personalized caller ID: Display local numbers to build trust and boost answer rates, even when calling internationally.

➡️ Sentiment analysis: Monitor positive and negative trends within conversations to refine strategies and improve caller approach.

➡️ Real-time call coaching: Provide live assistance and feedback to sales reps, helping with objection handling discreetly.

➡️ Call recording: Keep accurate call records for performance review and quality improvement, optimizing team skills.

➡️ Local & international numbers: Get virtual phone numbers with regional area codes, enabling affordable and accessible global calls.

➡️ CRM integration: Integrate major CRMs, syncing all outreach efforts for efficient tracking and management across platforms.

SmartReach.io is considered one of the best alternatives to OpenPhone with features perfect for scaling international cold calling for small to medium-sized teams. 

At a price of just $39/month, you make unlimited calls to prospects, with no added costs for adding team members. 

This makes it a budget-friendly alternative to OpenPhone, particularly suited for startups and smaller teams looking to increase their international outreach without breaking the bank.

Unlike many alternatives to OpenPhone, SmartReach.io’s pricing and features cater specifically to teams prioritizing affordable, high-quality global calling. 

Try it out with a FREE trial, no credit card required, and explore SmartReach.io’s advanced calling software today!

Pricing

• Sales engagement plan: $39/month. By paying $539 per month you can get unlimited calling seats and reach out to 500,000 prospects via multichannel outreach. If you are looking for only calling related plan then please reach out to our customer support.
• Other plans available (learn more)

---

#2 OpenPhone alternative

Nextiva

G2 rating: 4.5 / 5

Capterra rating: 4.6 / 5

Nextiva is a comprehensive communications and business solutions provider known for its VoIP services, cloud-based phone systems, and unified communications. 

Its platform supports seamless team collaboration, customer engagement, and data management, making it a valuable tool for businesses needing reliable communications infrastructure.

Key Features of Nextiva

• Unifies voice, SMS, live chat, email, social media, and more for consistent customer engagement across all channels.
• Incorporates AI for intelligent routing, predictive dialing, and conversational bots to optimize customer journeys.
• Automates workflows and provides real-time insights into customer behavior for proactive engagement.
• Features robust reporting and analytics tools that help businesses gain deep insights into customer interactions and sentiment.
• Tools to manage agent workload, reduce fatigue, and increase productivity.
• A flexible cloud-native solution with API integrations for scalability and customization​

Who is it best applicable to?

Nextiva is ideal for small to mid-sized businesses looking for a unified communication system that integrates customer engagement with productivity tools, particularly those needing reliable VoIP and customer data analytics.

Pricing

For small businesses:

• Digital plan – $25/user/month
• Core plan – $35/user/month
• Engage plan – $50/user/month
• Power suite – $75/user/month

For enterprise: 

• Essential plan: $129/agent/month
• Professional plan: $159/agent/month
• Premium plan: $199/agent/month

---

#3 OpenPhone alternative

Grasshopper

G2 rating: 4/5

Capterra rating: 4.3/5 

Grasshopper is a virtual phone system designed to help small businesses and entrepreneurs maintain a professional communication setup without the need for traditional office phones.

 It offers a range of features that enable users to manage calls, texts, and faxes using a single business number, all from their existing mobile devices or computers.

Key Features of Grasshopper:

• Send and receive texts from your business number.
• Route business calls to your personal phone or other team members.
• Voicemails are transcribed into text, so you can read them without listening to the message.
• Use your internet connection for calls when cell reception is poor.
• Handle multiple calls at once, preventing missed calls or busy signals.
• Receive faxes as PDFs directly to your inbox.
• Personalize greetings and transfer calls when needed.
• Set up extensions for employees or departments.

Who is it best applicable for?

Grasshopper is ideal for small business owners, freelancers, and entrepreneurs who want to maintain a professional image with minimal infrastructure. 

It’s perfect for those who need a reliable virtual phone system that allows them to manage calls, messages, and faxes from their existing devices, providing flexibility while keeping business communication organized​

Pricing

• Solo: $26/user/month
• Partner: $44/user/month
• Small business: $80/user/month

Note: All plans include unlimited minutes and texts within the US and Canada.

---

#4 OpenPhone alternative

Aircall

G2 Rating: 4.3/5

Capterra Rating: 4.3/5 

Aircall is a cloud-based phone system designed to streamline communication and improve customer support and sales operations. By integrating with essential CRM and helpdesk tools, it enhances team collaboration and provides real-time analytics for better decision-making. 

The platform offers an intuitive interface for managing calls, voicemails, and customer interactions, making it a powerful tool for businesses aiming to optimize their customer experience.

Key Features of Aircall:

• Allows teams to make and receive calls from anywhere.
• Automates call distribution based on custom rules, ensuring the right person handles each call.
• Features like shared queues, call whispering, and call transfers for better teamwork.
• Connects seamlessly with platforms like Salesforce, Zendesk, and HubSpot to streamline workflows.
• Provides insights into team performance, call volumes, and customer satisfaction.
• Enhances productivity through automated processes, like call transcription and sentiment analysis.

Who is it best applicable for

Aircall is ideal for businesses of all sizes needing a flexible, cloud-based phone system. It’s particularly useful for sales teams improving outreach, customer support teams managing calls efficiently, and small to medium businesses looking for an affordable, scalable solution. 

With its advanced features like call routing, real-time analytics, and CRM integrations, Aircall enhances team collaboration and customer experience.

Pricing

• Essential: $40/license
• Professional: $70/license

---

#5 OpenPhone alternative

Dialpad

G2 Rating: 4.3/5

Capterra Rating: 4.2/5 

Dialpad is an AI-powered communications platform designed for businesses, combining voice, video, and messaging in one solution. It provides cloud-based tools for sales, support, and customer communication, allowing teams to collaborate efficiently and improve productivity.

Key Features of Dialpad:

• Enables teams to make and receive calls from anywhere using an internet connection.
• Automates call distribution based on customized rules to direct calls to the appropriate team member.
• Offers in-call coaching, real-time transcription, and sentiment analysis to boost productivity and call quality.
• Provides actionable insights on call performance and customer interactions.
• Connects seamlessly with platforms like Salesforce and Google Workspace for streamlined workflows.

Who is it best applicable for

Dialpad is ideal for businesses of all sizes, particularly those in sales, support, and customer service sectors. 

It is well-suited for remote teams and enterprises seeking streamlined, AI-enhanced communication tools.

Pricing

• Standard: $27/user/month
• Pro: $35/user/month

---

#6 OpenPhone alternative

Ring Central

G2 Rating: 4/5

Capterra Rating: 4.3 / 5 

RingCentral is a unified cloud-based communications platform designed for businesses, combining messaging, video, and phone solutions. 

It aims to streamline communication across teams and enhance customer support by offering integrated tools that simplify collaboration and workflow management.

Key features of RingCentral:

• Enables remote and on-site teams to make and receive calls from any device.
• High-definition video calls with screen sharing and team collaboration tools.
• Real-time chat and collaboration features.
• Customizable call routing options, including IVR and advanced call queuing.
• Seamless integration with CRM tools like Salesforce and HubSpot.

Who is it best applicable for

RingCentral is ideal for businesses of all sizes, particularly those needing a comprehensive, all-in-one communications solution. It’s especially useful for remote and hybrid teams in need of reliable connectivity across devices and locations.

Pricing

For RingCentral business phone plans, you have to contact their customer support. 

Suggested reading: 6 RingCentral Competitors & Alternatives

---

#7 OpenPhone alternative

Twilio

G2 Rating: 4.2 / 5

Capterra Rating: 4.4 / 5

Twilio is a communications platform that offers APIs for developers to integrate messaging, voice, video, and email into applications. 

It helps businesses to build custom communication solutions, allowing seamless interactions with customers across channels.

Key features of Twilio:

• Create customized voice and SMS interactions.
• Enhance customer engagement with video calls and targeted emails.
• A customizable customer support platform.
• Adds secure authentication via SMS and voice.
• Connect with customers worldwide.

Who is it best applicable for

Twilio is ideal for developers and tech-savvy businesses that need customizable communication solutions. It’s especially suited for companies in tech, e-commerce, and customer service looking to build scalable and flexible communication channels.

Pricing

Twilio’s calling feature provides “pay-as-you-go” option. 

---

#8 OpenPhone alternative

GoTo Connect

G2 Rating: 4.4 /5 

Capterra Rating: 4.5 / 5

GoTo Connect is a unified communications solution offering cloud-based voice, video, messaging, and collaboration tools for businesses. It allows teams to connect seamlessly, enabling efficient remote and in-office work.

Key features of GoTo Connect:

• Provides reliable VoIP calls accessible from any device.
• Flexible call distribution and automated IVR for better service.
• Enables virtual meetings with screen sharing and chat.
• Real-time messaging and file sharing.
• Integrates with Salesforce, HubSpot, and other popular apps.

Who is it best applicable for

GoTo Connect is ideal for small to medium businesses and remote teams needing a comprehensive, easy-to-use communication platform with robust collaboration tools.

Pricing

• Phone system: $26/month
• ConnectX: $34/month
• Contact Centre: $80/month

---

#9 OpenPhone alternative

Vonage

G2 Rating: 4.3 / 5

Capterra Rating: 4.3 / 5

Vonage is a global communications platform that provides VoIP services for voice, video, messaging, and conferencing, designed to help businesses manage seamless customer interactions. 

Their tools span cloud-based contact centers, APIs, and unified communications to support sales, customer service, and remote collaboration.

Key features of Vonage:

• Voice, video, and messaging in one platform for cohesive communications.
• Customizable APIs for SMS, video, and voice integrations.
• Local and toll-free numbers to enhance reach and customer access.
• Actionable insights and performance metrics.
• Seamless connection with tools like Salesforce.

Who is it Best Applicable for

Vonage is ideal for businesses focused on customer engagement, including customer service teams and sales departments. Its global communication capabilities are well-suited for both small businesses and large enterprises aiming for scalable, API-driven solutions.

Pricing

• Mobile plan: $19.99/month
• Premium plan: $29.99/month
• Advanced plan: $39.99/month

Choosing the right OpenPhone alternative

When searching for the right OpenPhone alternative, it’s essential to keep specific factors in mind to ensure you choose a solution that aligns with your business needs. 

With various options available, finding the ideal tool means evaluating its features, integrations, and user experience. 

When choosing a communication platform, consider key factors like the range of communication channels—voice, video, SMS, and email can enhance flexibility. Prioritize ease of use, ensuring the interface is simple and setup quick. 

Look for seamless integrations with CRMs and other essential tools. Customization options like call flows, IVR, and call routing can make a big difference. Robust analytics and reporting provide insights to monitor and improve team performance. 

For global operations, ensure the platform offers reliable international coverage to meet your needs.

If you’re seeking a tool with strong calling capabilities for outbound calling, SmartReach’s calling features sprovides efficient call management and tracking designed for sales teams. 

With help of SmartReach, you can efficiently manage your outreach and improve productivity.

Try now.

OpenPhone Alternatives: F.A.Q.s

What is better than OpenPhone?

Alternatives like SmartReach.io, RingCentral, and Dialpad offer advanced features for sales teams, such as multichannel outreach and AI-driven insights, making them suitable for growing businesses.

Is OpenPhone a VoIP?

Yes, OpenPhone is a VoIP (Voice over Internet Protocol) service, providing cloud-based calling and messaging features.

Can I receive calls with OpenPhone?

Yes, OpenPhone allows you to receive calls, manage voicemail, and use business numbers for better communication.

Does OpenPhone give you a phone number?

Yes, OpenPhone provides a virtual business phone number that works for calls and texts.

Does OpenPhone work without Internet?

No, OpenPhone requires an internet connection to make and receive calls.

Is OpenPhone non-VoIP?

No, OpenPhone is a VoIP service that uses the internet for voice communication.

Can I text with OpenPhone?

Yes, OpenPhone allows you to send and receive text messages from your business number.