10 Best Dialpad Alternatives & Competitors Reviewed

Need a Dialpad alternative that delivers premium features without breaking the bank in 2025? 

Dialpad is an AI-powered VoIP solution that promises seamless calling, messaging, and integrations. 

However, many businesses are now actively seeking Dialpad alternatives due to its inconsistent AI transcription, complex setup, high costs, and slow customer support.

According to G2 and Capterra reviews, common complaints about Dialpad include:

• Misinterpretation of AI: “The transcription tool misinterprets calls, leading to incorrect records.”
• Pricing uncertainty: “Hidden fees make budgeting unpredictable.”
• Frustrating support: “It takes forever to get a response when things go wrong.”

At SmartReach.io, we wanted to provide data-backed insights. We hired an agency to rigorously test over 15 calling solutions and create a list of features that calling teams need. 

After weeks of analysis, we’ve shortlisted the 10 best Dialpad alternatives for 2025. Before we get there lets look at the top 5 preferred cold calling software

Quick comparison of top 5 Dialpad alternatives

Feature	SmartReach.io	Aircall	Dialpad	JustCall	CallHippo
PricingMin Billing	$4 /seat$99 for 25 seats	$40 /seat$120 for 3 seats	$35 /seat$105 for 3 seats	$39 /seat$78 for 2 seats	$40/seat$120 for 3 seats
Call Type	VoIP or SIM	VoIP only	VoIP only	VoIP only	VoIP only
Integrations	Salesforce, Zapier, Hubspot	Salesforce, Zendesk	Google, Microsoft	HubSpot, Pipedrive	Zoho, Slack
AI Features	Email & call automation	AI-powered coaching	AI call summaries	AI call scoring	AI-driven routing
Mobile apps	Yes	Yes	Yes	Yes	Yes
Area code calling nos	Yes	Yes	Yes	Yes	Yes

This is just a snapshot! Keep reading for a full breakdown of the 10 best Dialpad alternatives.

The 10 best Dialpad alternatives to consider

Finding the right calling solution is no longer just about making and receiving calls—it’s about seamless integration, flexibility, and cost-effectiveness. 

Whether you’re a startup looking for a budget-friendly VoIP system, a sales team in need of automation, or a global business wanting local presence with area code-based numbers, there’s a Dialpad alternative that fits your needs.

After extensive research and real-world testing, we’ve shortlisted 10 powerful alternatives to Dialpad that can enhance your business communication and sales efficiency

#1. SmartReach.io – Best cost-effective solution

SmartReach.io is a cutting-edge sales engagement platform trusted by SMBs and growing teams for its hybrid calling technology.

With VoIP or SIM-based calling options, it’s designed for businesses that prioritize flexibility and cost-efficiency. 

Companies in industries like SaaS, real estate, and recruitment rely on SmartReach.io for its multichannel outreach capabilities and seamless CRM integrations.

Key Features of SmartReach.io

• B2B lead database: Find and connect with prospects using phone number lookup.
• One-click calling: PowerDialer lets you call your entire prospect list with a single click.
• Call forwarding: Transfer calls to other numbers or team members to ensure no callback is missed.
• Personalized caller ID: Build trust by displaying a local phone number.
• Call sentiment analysis: Identify positive and negative trends to optimize outreach.
• Real-time call coaching: Support sales reps with live objection handling without the client’s knowledge.
• Call recording: Record outbound calls for training and improvement.
• Local phone numbers: Get virtual numbers with country and area codes for international calling.
• CRM sync: Integrate with top CRMs like Salesforce, Hubspot or use the built-in sales CRM for seamless workflows.
• Built-in Sales CRM: Get a basic sales CRM to maintain lead status and reports. No more managing multiple sheets

Why Choose SmartReach.io?

• Unlimited calling seats at a fixed price of $599, with lower costs for calling-only plans.
• Add unlimited team members without extra charges.
• Ideal for startups and small teams focused on cost-effective international calling.

Pros & Cons of SmartReach.io

✅ Affordable pricing—$99 for 25 seats
✅ Flexible call options (VoIP + SIM)
✅ Seamless integrations with CRMs
❌ No free plan (but offers a 14-day free trial)

Pricing

$99/month for 25 seats (Best value for growing teams)

Try SmartReach.io’s 14-day free trial (no credit card required) and experience a budget-friendly calling solution today.

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2. Aircall – Best for sales teams

Aircall is a cloud-based phone system trusted by high-growth sales teams and companies like Spotify and Typeform. 

Built for modern sales workflows, it’s a favorite among businesses that rely on CRM integrations and real-time coaching to drive productivity.

Aircall’s intuitive interface and advanced call management tools make it a go-to for sales-driven organizations.

Key Features of Aircall

• Power dialer for automated outbound calling.
• Seamless integrations with Salesforce, HubSpot, and Zendesk.
• Call monitoring and whispering for real-time agent coaching.
• Customizable call routing and IVR systems.
• Mobile apps for iOS and Android.

Pros & Cons of Aircall

✅ Great for high-volume sales calls
✅ Seamless CRM integrations
❌ Expensive at $30+/user
❌ Lacks SMS features

Pricing

Starts at $30/user/month

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3. JustCall – Best for remote teams

JustCall is a global VoIP platform designed for remote and distributed teams, with customers like GoDaddy and Grab.

It’s ideal for businesses with international operations, offering virtual phone numbers in 70+ countries. 

JustCall’s AI-driven insights and automation tools make it a top choice for remote sales and support teams.

Key Features of JustCall

• Virtual phone numbers for international teams.
• SMS automation and bulk texting for streamlined outreach.
• AI-powered call scoring and performance analytics.
• Click-to-dial and auto-dialer for improved efficiency.
• Call recording and transcription for compliance and training.

Pros & Cons of JustCall

✅ Ideal for international sales teams
✅ AI-driven insights on call quality
❌ Limited reporting tools

Pricing

Starts at $29/user/month

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4. CallHippo – Best for startups

CallHippo is a lightweight, scalable VoIP solution tailored for startups and small businesses.

Known for its ease of use and pay-as-you-go pricing, it’s a favorite among fast-growing companies like MyOperator and ZestMoney. 

CallHippo’s focus on affordability and simplicity makes it a great entry-level calling solution.

Key Features of CallHippo

• Call forwarding and IVR for smooth call handling.
• Pay-as-you-go pricing for flexible budgeting.
• Integrations with Zoho CRM and Slack.
• Call recording and monitoring for quality assurance.
• Speech analytics for actionable insights.

Pros & Cons of CallHippo

✅ Budget-friendly pricing
✅ Customizable call flows
❌ Customer support could be better

Pricing

Starts at $16/user/month

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5. Ringover – Best for Call Centers

Ringover is a robust VoIP platform designed for call centers and customer support teams.

Trusted by companies like Decathlon and Stuart, it’s built to handle high call volumes with advanced analytics and omnichannel support. 

Ringover’s real-time monitoring tools make it a standout choice for inbound call centers.

Key Features of Ringover

• Advanced IVR and call queues for efficient call management.
• Real-time performance monitoring for supervisors.
• AI-driven call analytics for actionable insights.
• Call whispering and barging for live agent coaching.
• Multi-channel support including voice, SMS, and email.

Pros & Cons of Ringover

✅ Great for inbound call centers
✅ Comprehensive analytics and dashboards
❌ Pricing is not transparent

Pricing

Contact sales for pricing

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6. Nextiva – Best for Enterprises

Nextiva is a unified communications platform trusted by large enterprises like T-Mobile and Harley-Davidson.

It combines voice, video, messaging, and collaboration tools into a single solution, making it ideal for organizations that need scalability and reliability. 

Nextiva’s enterprise-grade features ensure seamless communication across teams.

Key Features of Nextiva

• Unified communications suite for voice, video, and messaging.
• Advanced call routing with auto-attendants and IVR.
• CRM and helpdesk integrations with Salesforce and Zendesk.
• Call recording and analytics for performance tracking.
• 24/7 customer support for enterprise needs.

Pros & Cons of Nextiva

✅ Scalable for large teams
✅ Comprehensive feature set
❌ Expensive pricing plans

Pricing

Starts at $30/user/month

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7. Bitrix24 – Best for CRM integration

Bitrix24 is an all-in-one business platform used by over 10 million companies worldwide.

It’s particularly popular among small businesses and teams that need integrated CRM and communication tools. 

Bitrix24’s flexibility and affordability make it a strong contender for businesses looking for an end-to-end solution.

Key Features of Bitrix24

• Built-in CRM for contact management and sales pipelines.
• VoIP calling and video conferencing for seamless communication.
• AI-powered chatbots for automating customer interactions.
• Task and project management tools for team collaboration.
• Cloud and on-premise deployment options.

Pros & Cons of Bitrix24

✅ Ideal for teams needing integrated CRM and communication
✅ Affordable for small businesses
❌ Complex UI with a learning curve

Pricing

Free plan available; Paid plans start at $19/user/month

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8. CloudTalk – Best for call analytics

CloudTalk is a cloud-based call center software trusted by companies like Fujitsu and Yves Rocher.
It’s designed for sales and support teams that rely on data-driven insights to optimize call operations. 

CloudTalk’s advanced analytics and global coverage make it a top choice for remote teams.

Key Features of CloudTalk

• Call monitoring and whispering for live agent training.
• Smart dialer and power dialer for outbound calling.
• Advanced call analytics with real-time reporting.
• Virtual phone numbers in 140+ countries.
• CRM and helpdesk integrations with Pipedrive and HubSpot.

Pros & Cons of CloudTalk

✅ Strong reporting and analytics tools
✅ Excellent for remote sales teams
❌ Higher pricing for advanced features

Pricing

Starts at $25/user/month

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9. Ooma – Best for Small Businesses

Ooma is a user-friendly VoIP solution designed for small businesses and local companies.

Known for its affordability and simplicity, it’s a popular choice for startups and non-technical teams. 

Ooma’s virtual receptionist and mobile apps make it a reliable option for businesses with basic calling needs.

Key Features of Ooma

• Simple VoIP phone system with no contracts.
• Virtual receptionist for customizable call routing.
• Voicemail transcription for quick message retrieval.
• Mobile and desktop apps for on-the-go communication.
• Affordable international calling rates.

Pros & Cons of Ooma

✅ User-friendly for non-technical teams
✅ Budget-friendly pricing
❌ Lacks advanced analytics and CRM features

Pricing

Starts at $19.95/user/month

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10. 8×8 – Best for international calling

8×8 is a global communication platform trusted by companies like Zoom and Robinhood.

It’s designed for businesses with international operations, offering unlimited calling to 48+ countries. 

8×8’s enterprise-grade security and compliance features make it a top choice for global organizations.

Key Features of 8×8

• Global cloud communications for voice, video, and chat.
• Contact center suite for omnichannel customer support.
• AI-powered speech analytics for call insights.
• Unlimited calling to 48+ countries.
• Enterprise-grade security with HIPAA and GDPR compliance.

Pros & Cons of 8×8

✅ Excellent for businesses with international clients
✅ Comprehensive contact center features
❌ Pricing not transparent; must contact sales

Pricing

Plans start at $24/user/month (Contact sales for details)

Final thoughts

Choosing the right Dialpad alternative depends on your business needs, budget, and call volume. Whether you’re a small business, a sales-driven organization, or a global enterprise, there’s a solution tailored for you. 

For cost-conscious teams, SmartReach.io stands out with its hybrid calling technology and affordable pricing.

Try it free for 14 days and see the difference!

F.A.Qs

What’s better than Dialpad?

Dialpad is a solid VoIP solution, but alternatives like SmartReach.io provide better value, especially for sales teams. With SmartReach.io, you get VoIP + SIM calling, AI-driven automation, and sales-focused integrations for just $99 for 25 seats, making it the most cost-effective option on the market.

Who competes with Dialpad?

Several business phone systems compete with Dialpad, including SmartReach.io, Aircall, JustCall, RingCentral, and Nextiva. SmartReach.io stands out by combining VoIP and SIM-based calling, making it ideal for sales outreach and customer engagement.

Which is better: Dialpad or RingCentral?

RingCentral offers a more comprehensive communication suite, including video conferencing and team messaging, whereas Dialpad focuses more on AI-driven call transcription. 

However, if you’re looking for an affordable, multichannel outreach solution, SmartReach.io is the better choice, providing both VoIP and SIM calling for sales-driven teams at a fraction of the cost.

Is there a free version of Dialpad?

Dialpad does not offer a permanently free version, only a 14-day free trial. If you’re looking for a cost-effective alternative, SmartReach.io provides unmatched affordability—$99 for 25 seats—without compromising on features.

Is Dialpad better than Zoom?

Zoom is primarily a video conferencing platform, whereas Dialpad is a VoIP business phone system. If your business needs AI-driven call automation, CRM integrations, and a multichannel outreach platform, SmartReach.io delivers more sales-centric features at a better price.

What is the best Dialpad alternative for small businesses?

Small businesses need a calling solution that is both affordable and easy to implement. SmartReach.io offers the best value at $99 for 25 seats, providing small teams with VoIP + SIM calling, AI-powered automation, and seamless CRM integrations to help them scale without overspending.

Which Dialpad alternative is best for international calling?

If your business operates across multiple countries, SmartReach.io stands out by offering SIM-based calling and VoIP, ensuring better connectivity worldwide. 

Additionally, 8×8 is another strong option with unlimited calling to 48+ countries and global VoIP infrastructure.

Are there free Dialpad alternatives?

Most alternatives offer free trials, but if you’re looking for a permanent free plan, Bitrix24 provides a basic VoIP system with CRM features at no cost. 

However, for a cost-effective long-term solution with more advanced features, SmartReach.io offers the best pricing at $99 for 25 seats.

Which alternative is best for sales teams?

Sales teams need powerful automation, CRM integrations, and real-time coaching. SmartReach.io combines VoIP + SIM calling with AI-powered email automation and CRM integrations, making it ideal for outreach-focused teams. 

Aircall is another good option, known for its power dialer and real-time coaching tools.

What’s the most cost-effective Dialpad alternative?

If affordability is your priority, SmartReach.io is the best choice. At just $99 for 25 seats, it’s significantly more budget-friendly than most competitors while offering multichannel outreach, VoIP + SIM calling, and AI-driven automation to maximize sales efficiency.

Can I use these Dialpad alternatives for call centers?

Yes, SmartReach.io, Ringover, and CloudTalk are specifically built for call centers. 

SmartReach.io provides live call monitoring and real-time coaching, helping managers optimize team performance. Ringover and CloudTalk also offer advanced analytics and omnichannel support.

Do these Dialpad alternatives support CRM integrations?

Yes, most of these alternatives—including SmartReach.io, Aircall, and JustCall—seamlessly integrate with leading CRMs such as Salesforce, HubSpot, and Zoho, ensuring better workflow automation and sales tracking.

Which alternative is best for remote teams?

For remote teams, SmartReach.io and JustCall stand out. SmartReach.io supports VoIP + SIM calling, giving remote sales reps more flexibility. JustCall, on the other hand, offers virtual phone numbers in 70+ countries and AI-driven call insights to support global remote teams.

Are there alternatives with SIM-based calling?

Yes, SmartReach.io is the only provider on this list that offers both VoIP and SIM-based calling. This gives teams the flexibility to switch between VoIP for cost savings and SIM-based calling for better connectivity, ensuring the best possible call experience.

How do I choose the right Dialpad alternative?

Choosing the right solution depends on your budget, call volume, and feature requirements. Here’s a quick guide:

• For cost-effectiveness: SmartReach.io ($99 for 25 seats)
• For international calling: SmartReach.io (VoIP + SIM) or 8×8 (global VoIP network)
• For remote teams: SmartReach.io (flexibility) or JustCall (global virtual numbers)
• For call centers: SmartReach.io (real-time coaching) or Ringover/CloudTalk (advanced analytics)