11 Best Dialpad Alternatives & Competitors

Looking for better CRM integrations, more flexible pricing, or smarter AI call features than what Dialpad offers?

You’re not alone. Many sales teams and businesses are exploring Dialpad alternatives that offer better value, more features, or lower costs.

In this guide, we’ve evaluated 11 best Dialpad alternatives, including free and paid options, comparing features, pricing, and ideal use-cases to help you confidently choose the best business phone system for your team.

What you’ll find in this guide:

• A quick comparison table of all 11 tools
• Detailed reviews with pros, cons, and pricing
• Expert recommendations based on team size and use-case
• FAQs answering common questions about switching from Dialpad

Let’s dive in.

Why teams are leaving Dialpad?

Dialpad is a solid VoIP solution, but it’s not perfect. Here are the top reasons teams switch to alternatives:

1. Pricing concerns Dialpad’s pricing starts at $15/user/month but can quickly escalate with add-ons. Teams with 25+ users often find more affordable alternatives like SmartReach.io ($99 for 25 seats) or DialNote (flexible pricing).

2. Limited CRM integrations While Dialpad integrates with major CRMs like Salesforce and HubSpot, many competitors offer deeper, native integrations with automatic call logging, custom field mapping, and bi-directional sync.

3. Call quality issues Some users report inconsistent call quality, especially for international calls. Alternatives like 8×8 and RingCentral are known for superior global voice infrastructure.

4. Lack of advanced features Power users need features like voicemail drops, local presence dialing, and multi-channel outreach (calls + SMS + email). Tools like JustCall and Aircall excel in these areas.

5. Contract flexibility Dialpad requires annual commitments for discounted pricing. Month-to-month alternatives like Ooma and CallHippo offer more flexibility for growing teams.

If any of these pain points sound familiar, the alternatives below are worth exploring.

Quick overview of top Dialpad competitors

Feature	dialnote	SmartReach.io	Aircall	JustCall
PricingMin Billing	Custom pricing	$4 /seat$99 for 25 seats	$40 /seat$120 for 3 seats	$39 /seat$78 for 2 seats
Call Type	VoIP + SIM	VoIP or SIM	VoIP only	VoIP only
Integrations	Salesforce, HubSpot, Zapier	Salesforce, Zapier, Hubspot	Salesforce, Zendesk	HubSpot, Pipedrive
AI Features	AI call transcriptio, sentiment analysis	Email & call automation	AI-powered coaching	AI call scoring
Mobile apps	Yes	Yes	Yes	Yes
Area code numbers	Yes (100+ countries)	Yes	Yes	Yes
Best For	Remote teams, global calling	Cost-conscious sales teams	High-volume sales teams	International sales

This is just a snapshot! Keep reading for a full breakdown of the 10 best Dialpad alternatives.

How to choose the right Dialpad alternative?

Before jumping into the list of Dialpad alternatives, it’s important to understand what features matter most for your business.

Here are a few questions to help guide your decision:

Q. Do you rely heavily on a CRM like HubSpot, Salesforce, or Pipedrive?

If yes, prioritize tools with native CRM call integration, so notes, recordings, and call logs sync automatically.

Q. Is multichannel outreach (calls + SMS + emails) essential?

If yes: Some competitors offer multi-channel support, perfect for sales development teams. Top picks: SmartReach.io, JustCall, Aircall.

Q. What’s your average call volume per rep per day?

If high (50-100+ calls/day): Consider tools with power dialers, local presence dialing, and call cadences. Top picks: SmartReach.io, Aircall, CloudTalk.

Q. Do you need advanced features like call coaching, voicemail drops, or auto-logging?

If yes: These features are critical for outbound and sales-led teams. Top picks: Aircall, JustCall, RingOver.

Q. What’s your per-user monthly budget?

Pricing varies widely:

Best value for teams:

• SmartReach.io ($99 for 25 seats = $4/seat)
• Budget-friendly ($15-20/user): Ooma, CallHippo, OpenPhone
• Mid-tier ($25-35/user): DialNote, JustCall, CloudTalk
• Premium ($35-50/user): Aircall, RingCentral, Nextiva

Considering these aspects up front ensures you don’t just pick the most popular tool, but the one that fits your growth strategy.

Top 11 Dialpad Alternatives Compared

Finding the right calling solution is no longer just about making and receiving calls, it’s about seamless integration, flexibility, and cost-effectiveness. 

Whether you’re a startup looking for a budget-friendly Voip system, a sales team in need of automation, or a global business wanting local presence with area code-based numbers, there’s a Dialpad alternative that fits your needs.

After extensive research and real-world testing, we’ve shortlisted 10 powerful alternatives to Dialpad that can enhance your business communication and sales efficiency

#1. dialnote – Best cost-effective VoIP calling solution

dialnote is a modern cloud-based calling platform designed for remote teams and businesses with global operations. It’s trusted by companies across SaaS, consulting, and customer support industries for its flexibility and comprehensive feature set.

With support for both VoIP and SIM-based calling, DialNote gives teams the flexibility to choose the best connection method based on their location and network quality.

Key features of dialnote

• Hybrid calling: Switch between VoIP and SIM-based calling for optimal connectivity
• Global phone numbers: Virtual numbers in 100+ countries with local area codes
• Smart call routing: Route calls based on time, location, or agent availability
• Call recording & transcription: Automatically record and transcribe calls with AI
• Sentiment analysis: Identify customer emotion and call tone in real-time
• CRM integrations: Native integrations with Salesforce, HubSpot, Pipedrive, and Zoho
• Team collaboration: Call whispering, barging, and monitoring for manager coaching
• Mobile & desktop apps: Make and receive calls from any device
• Advanced IVR: Customizable interactive voice response system
• Analytics dashboard: Real-time call metrics, agent performance, and ROI tracking

Why choose dialnote?

• Flexible pricing: Custom pricing based on team size and usage (contact sales for quote)
• VoIP + SIM flexibility: Better call quality in areas with poor internet connectivity
• Ideal for remote teams: Distributed teams across multiple countries benefit from global phone numbers
• Enterprise-grade security: SOC 2 compliant with end-to-end encryption

Pros & Cons of dialnote

✅ Flexible VoIP + SIM calling options
✅ Global phone numbers in 100+ countries
✅ Strong CRM integrations
✅ AI-powered call transcription and sentiment analysis
✅ Excellent for remote and distributed teams

❌ Custom pricing (not transparent on website)
❌ Steeper learning curve for advanced features

Pricing

• Custom pricing based on team size and features needed
• Contact DialNote sales for a personalized quote.

Best for: Remote teams, global sales organizations, and businesses needing VoIP + SIM flexibility.

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#2. SmartReach.io – Best cost-effective VoIP calling solution

SmartReach.io is a cutting-edge sales engagement platform trusted by SMBs and growing teams for its hybrid calling technology.

With VoIP or SIM-based calling options, it’s designed for businesses that prioritize flexibility and cost-efficiency. 

Companies in industries like SaaS, real estate, and recruitment rely on SmartReach.io for its multichannel outreach capabilities and seamless CRM integrations.

Key Features of SmartReach.io

• B2B lead database: Find and connect with prospects using phone number lookup.
• One-click calling: PowerDialer lets you call your entire prospect list with a single click.
• Call forwarding: Transfer calls to other numbers or team members to ensure no callback is missed.
• Personalized caller ID: Build trust by displaying a local phone number.
• Call sentiment analysis: Identify positive and negative trends to optimize outreach.
• Real-time call coaching: Support sales reps with live objection handling without the client’s knowledge.
• Call recording: Record outbound calls for training and improvement.
• Local phone numbers: Get virtual numbers with country and area codes for international calling.
• CRM sync: Integrate with top CRMs like Salesforce, Hubspot or use the built-in sales CRM for seamless workflows.
• Built-in Sales CRM: Get a basic sales CRM to maintain lead status and reports. No more managing multiple sheets

Why Choose SmartReach.io?

• Unlimited calling seats at a fixed price of $599, with lower costs for calling-only plans.
• Add unlimited team members without extra charges.
• Ideal for startups and small teams focused on cost-effective international calling.

Pros & Cons of SmartReach.io

✅ Affordable pricing, $99 for 25 seats
✅ Flexible call options (VoIP + SIM)
✅ Seamless integrations with CRMs

❌ No free plan (but offers a 14-day free trial)

Pricing

$99/month for 25 seats (Best value for growing teams)

Try SmartReach.io’s 14-day free trial (no credit card required) and experience a budget-friendly calling solution today.

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#3. Aircall – Best for sales teams

Aircall is a cloud-based phone system trusted by high-growth sales teams and companies like Spotify and Typeform. 

Built for modern sales workflows, it’s a favorite among businesses that rely on CRM integrations and real-time coaching to drive productivity.

Aircall’s intuitive interface and advanced call management tools make it a go-to for sales-driven organizations.

Key Features of Aircall

• Power dialer for automated outbound calling.
• Seamless integrations with Salesforce, HubSpot, and Zendesk.
• Call monitoring and whispering for real-time agent coaching.
• Customizable call routing and IVR systems.
• Mobile apps for iOS and Android.

Pros & Cons of Aircall

✅ Great for high-volume sales calls
✅ Seamless CRM integrations

❌ Expensive at $30+/user
❌ Lacks SMS features

Pricing

Starts at $30/user/month

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#4. JustCall – Best for remote teams

JustCall is a global VoIP platform designed for remote and distributed teams, with customers like GoDaddy and Grab.

It’s ideal for businesses with international operations, offering virtual phone numbers in 70+ countries. 

JustCall’s AI-driven insights and automation tools make it a top choice for remote sales and support teams.

Key Features of JustCall

• Virtual phone numbers for international teams.
• SMS automation and bulk texting for streamlined outreach.
• AI-powered call scoring and performance analytics.
• Click-to-dial and auto-dialer for improved efficiency.
• Call recording and transcription for compliance and training.

Pros & Cons of JustCall

✅ Ideal for international sales teams
✅ AI-driven insights on call quality

❌ Limited reporting tools

Pricing

Starts at $29/user/month

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#5. CallHippo – Best for startups

CallHippo is a lightweight, scalable VoIP solution tailored for startups and small businesses.

Known for its ease of use and pay-as-you-go pricing, it’s a favorite among fast-growing companies like MyOperator and ZestMoney. 

CallHippo’s focus on affordability and simplicity makes it a great entry-level calling solution.

Key Features of CallHippo

• Call forwarding and IVR for smooth call handling.
• Pay-as-you-go pricing for flexible budgeting.
• Integrations with Zoho CRM and Slack.
• Call recording and monitoring for quality assurance.
• Speech analytics for actionable insights.

Pros & Cons of CallHippo

✅ Budget-friendly pricing
✅ Customizable call flows

❌ Customer support could be better

Pricing

Starts at $16/user/month

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#6. Ringover – Best for Call Centers

Ringover is a robust VoIP platform designed for call centers and customer support teams.

Trusted by companies like Decathlon and Stuart, it’s built to handle high call volumes with advanced analytics and omnichannel support. 

Ringover’s real-time monitoring tools make it a standout choice for inbound call centers.

Key Features of Ringover

• Advanced IVR and call queues for efficient call management.
• Real-time performance monitoring for supervisors.
• AI-driven call analytics for actionable insights.
• Call whispering and barging for live agent coaching.
• Multi-channel support including voice, SMS, and email.

Pros & Cons of Ringover

✅ Great for inbound call centers
✅ Comprehensive analytics and dashboards

❌ Pricing is not transparent

Pricing

Contact sales for pricing

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#7. Nextiva – Best for Enterprises

Nextiva is a unified communications platform trusted by large enterprises like T-Mobile and Harley-Davidson.

It combines voice, video, messaging, and collaboration tools into a single solution, making it ideal for organizations that need scalability and reliability. 

Nextiva’s enterprise-grade features ensure seamless communication across teams.

Key Features of Nextiva

• Unified communications suite for voice, video, and messaging.
• Advanced call routing with auto-attendants and IVR.
• CRM and helpdesk integrations with Salesforce and Zendesk.
• Call recording and analytics for performance tracking.
• 24/7 customer support for enterprise needs.

Pros & Cons of Nextiva

✅ Scalable for large teams
✅ Comprehensive feature set

❌ Expensive pricing plans

Pricing

Starts at $30/user/month

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#8. Bitrix24 – Best for CRM integration

Bitrix24 is an all-in-one business platform used by over 10 million companies worldwide.

It’s particularly popular among small businesses and teams that need integrated CRM and communication tools. 

Bitrix24’s flexibility and affordability make it a strong contender for businesses looking for an end-to-end solution.

Key Features of Bitrix24

• Built-in CRM for contact mwanagement and sales pipelines.
• VoIP calling and video conferencing for seamless communication.
• AI-powered chatbots for automating customer interactions.
• Task and project management tools for team collaboration.
• Cloud and on-premise deployment options.

Pros & Cons of Bitrix24

✅ Ideal for teams needing integrated CRM and communication
✅ Affordable for small businesses

❌ Complex UI with a learning curve

Pricing

Free plan available; Paid plans start at $19/user/month

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#9. KrispCall – Best for Multi-Channel Communication

KrispCall is a comprehensive cloud communication platform trusted by businesses across various industries for unified customer engagement. It’s designed for teams that need to manage voice calls, SMS, and WhatsApp messages from a single interface.

Key Features of KrispCall

• Multi-channel messaging including voice, SMS, and WhatsApp integration.
• Local phone numbers available in 100+ countries for global presence.
• Real-time call monitoring and live call coaching capabilities.
• Advanced IVR system with customizable call flows.
• Deep CRM integrations with automatic contact synchronization.

Pros & Cons of KrispCall

✅ Unified multi-channel communication platform 
✅ Extensive global phone number coverage

❌ May have a learning curve for teams new to multi-channel systems

Pricing

Starts at $15/user/month

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#10. CloudTalk – Best for call analytics

CloudTalk is a cloud-based call center software trusted by companies like Fujitsu and Yves Rocher.
It’s designed for sales and support teams that rely on data-driven insights to optimize call operations. 

CloudTalk’s advanced analytics and global coverage make it a top choice for remote teams.

Key Features of CloudTalk

• Call monitoring and whispering for live agent training.
• Smart dialer and power dialer for outbound calling.
• Advanced call analytics with real-time reporting.
• Virtual phone numbers in 140+ countries.
• CRM and helpdesk integrations with Pipedrive and HubSpot.

Pros & Cons of CloudTalk

✅ Strong reporting and analytics tools
✅ Excellent for remote sales teams

❌ Higher pricing for advanced features

Pricing

Starts at $25/user/month

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#11. Ooma – Best for Small Businesses

Ooma is a user-friendly VoIP solution designed for small businesses and local companies.

Known for its affordability and simplicity, it’s a popular choice for startups and non-technical teams. 

Ooma’s virtual receptionist and mobile apps make it a reliable option for businesses with basic calling needs.

Key Features of Ooma

• Simple VoIP phone system with no contracts.
• Virtual receptionist for customizable call routing.
• Voicemail transcription for quick message retrieval.
• Mobile and desktop apps for on-the-go communication.
• Affordable international calling rates.

Pros & Cons of Ooma

✅ User-friendly for non-technical teams
✅ Budget-friendly pricing

❌ Lacks advanced analytics and CRM features

Pricing

Starts at $19.95/user/month

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#12. 8×8 – Best for international calling

8×8 is a global communication platform trusted by companies like Zoom and Robinhood.

It’s designed for businesses with international operations, offering unlimited calling to 48+ countries. 

8×8’s enterprise-grade security and compliance features make it a top choice for global organizations.

Key Features of 8×8

• Global cloud communications for voice, video, and chat.
• Contact center suite for omnichannel customer support.
• AI-powered speech analytics for call insights.
• Unlimited calling to 48+ countries.
• Enterprise-grade security with HIPAA and GDPR compliance.

Pros & Cons of 8×8

✅ Excellent for businesses with international clients
✅ Comprehensive contact center features

❌ Pricing not transparent; must contact sales

Pricing

Plans start at $24/user/month (Contact sales for details)

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#13. Grasshopper – Best for Solopreneurs & Freelancers

Grasshopper is a virtual phone system designed for solopreneurs, freelancers, and small businesses.

It’s known for its simplicity, no hardware needed, just an app on your smartphone. Trusted by over 300,000 entrepreneurs, Grasshopper keeps your personal and business calls separate without needing a second phone.

Key features of Grasshopper

• Virtual phone numbers: Get a business number with custom extensions
• Call forwarding: Route calls to your mobile, office, or home phone
• Voicemail transcription: Read voicemails as text messages
• Instant response: Send automated text replies when you can’t answer
• Mobile & desktop apps: Manage calls from anywhere
• No hardware required: Works entirely through your existing phone

Pros & Cons of Grasshopper

✅ Extremely simple setup, no technical knowledge required
✅ Affordable for solo users ($14-26/month)
✅ Professional business number without a second device

❌ Limited features compared to enterprise tools
❌ No CRM integrations
❌ Not suitable for teams larger than 5 users

Pricing

Solo Plan: $14/month (1 phone number, 1 extension)
Partner Plan: $26/month (3 phone numbers, 3 extensions)
Small Business Plan: $44/month (unlimited extensions)

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#14. Vonage Business – Best for Unified Communications

Vonage Business (formerly Vonage Business Cloud) is a comprehensive unified communications platform used by over 100,000 businesses worldwide.

It’s trusted by companies like Subaru and Zoom for its reliability, scalability, and all-in-one approach to voice, video, messaging, and collaboration.

Vonage is ideal for mid-sized to large businesses that need a single platform for all communication needs.

Key features of Vonage Business

• Unified communications: Voice, video, SMS, team messaging in one platform
• 99.999% uptime SLA: Industry-leading reliability guarantee
• Advanced call routing: Skills-based routing, time-of-day routing, IVR
• Mobile & desktop apps: Full-featured apps for iOS, Android, Mac, and Windows
• CRM integrations: Salesforce, Microsoft Dynamics, ServiceNow, Zendesk
• Call center features: Call queuing, supervisor monitoring, real-time dashboards
• International calling: Competitive rates to 200+ countries
• Visual voicemail: Read voicemail transcriptions on any device

Pros & Cons of Vonage Business

✅ All-in-one platform (voice + video + messaging)
✅ Excellent uptime and call quality
✅ Scales from 5 to 5,000+ users
✅ Deep CRM and helpdesk integrations

❌ Pricing can be expensive for small teams
❌ Setup and configuration can be complex

Pricing

Mobile Plan: $19.99/line/month (basic calling + messaging)
Premium Plan: $29.99/line/month (adds video conferencing)
Advanced Plan: $39.99/line/month (adds call center features)

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#15. GoTo Connect – Best for Video + Voice Integration

GoTo Connect (formerly Jive) is an all-in-one cloud phone system and video conferencing platform from the makers of GoToMeeting.

It’s trusted by businesses like RE/MAX and Orangetheory Fitness for seamlessly combining VoIP calling with video meetings in a single app.

GoTo Connect is ideal for teams that need both business calling and frequent video conferencing without juggling multiple tools.

Key Features of GoTo Connect

• Unified app: Phone system + video conferencing in one interface
• Unlimited calling: Unlimited calls within the US and Canada
• Video meetings: Up to 250 participants with screen sharing and recording
• SMS & MMS: Business texting with shared inboxes
• CRM integrations: Salesforce, HubSpot, Microsoft Dynamics, Zendesk
• Mobile & desktop apps: Fully featured apps for all devices
• Visual voicemail: Voicemail-to-email with transcription
• Call analytics: Real-time and historical reporting dashboards

Pros & Cons of GoTo Connect

✅ Combines calling + video conferencing in one tool
✅ Unlimited calling within US/Canada included
✅ Easy to use, minimal training required
✅ Transparent pricing

❌ International calling costs extra
❌ Advanced call center features limited to higher tiers

Pricing

Basic Plan: $27/user/month (phone system only)
Standard Plan: $32/user/month (adds SMS + video meetings)
Premium Plan: $39/user/month (adds advanced analytics + call recording)

Still deciding? Try SmartReach.io for FREE

Choosing the right Dialpad alternative depends on your business needs, budget, and call volume.

Whether you’re a small business, a sales-driven organization, or a global enterprise, there’s a solution tailored for you. 

For cost-conscious teams, SmartReach.io stands out with its hybrid calling technology and affordable pricing.

Here’s a quick decision guide:

Best for remote teams & global calling: dialnote
Best value for growing teams (25+ users): SmartReach.io ($99 for 25 seats)
Best for high-volume sales teams: Aircall
Best for international sales: JustCall, 8×8
Best for startups on a budget: CallHippo, Ooma
Best for enterprises: RingCentral, Nextiva
Best for solopreneurs: Grasshopper
Best for video + voice: GoTo Connect

Not sure which tool is right for you?

Start with a free trial:

• SmartReach.io: 14-day free trial (no credit card required)
• Aircall: 7-day free trial
• JustCall: 14-day free trial
• CallHippo: 10-day free trial

For cost-conscious teams, SmartReach.io stands out with its hybrid calling technology (VoIP + SIM) and affordable pricing at just $99 for 25 seats.

Try SmartReach.io free for 14 days and see the difference!

F.A.Qs

Q. What’s better than Dialpad?

Dialpad is a solid VoIP solution, but alternatives like DialNote and SmartReach.io provide better value. DialNote offers VoIP + SIM calling with global phone numbers, while SmartReach.io costs just $99 for 25 seats, the most cost-effective option on the market.

Q. Who competes with Dialpad?

Several business phone systems compete with Dialpad, including DialNote, SmartReach.io, Aircall, JustCall, RingCentral, and Nextiva. DialNote and SmartReach.io stand out by combining VoIP and SIM-based calling, making them ideal for sales outreach and global teams.

Q. Is there a free version of Dialpad?

Dialpad does not offer a permanently free version, only a 14-day free trial. If you’re looking for a cost-effective alternative, SmartReach.io provides unmatched affordability at $99 for 25 seats without compromising on features.

Q. What is the best Dialpad alternative for small businesses?

Small businesses need affordable and easy-to-implement calling solutions. SmartReach.io offers the best value at $99 for 25 seats, providing VoIP + SIM calling and CRM integrations. For solopreneurs, Grasshopper ($14/month) is a simple, budget-friendly option.

Q. Are there free Dialpad alternatives?

Most alternatives offer free trials, but if you’re looking for a permanent free plan, Bitrix24 provides a basic VoIP system with CRM features at no cost. 

Q. Do these Dialpad alternatives support CRM integrations?

Yes, most of these alternatives—including SmartReach.io, Aircall, and JustCall—seamlessly integrate with leading CRMs such as Salesforce, HubSpot, and Zoho, ensuring better workflow automation and sales tracking.

Q. Which alternative is best for remote teams?

For remote teams, SmartReach.io and JustCall stand out. SmartReach.io supports VoIP + SIM calling, giving remote sales reps more flexibility. JustCall, on the other hand, offers virtual phone numbers in 70+ countries and AI-driven call insights to support global remote teams.

Q. Are there alternatives with SIM-based calling?

Yes, SmartReach.io is the only provider on this list that offers both VoIP and SIM-based calling. This gives teams the flexibility to switch between VoIP for cost savings and SIM-based calling for better connectivity, ensuring the best possible call experience.

Q. Is Aircall better than Dialpad for sales teams?

Yes. Aircall offers advanced sales features like power dialers, CRM integrations, and call coaching that are more robust than Dialpad’s standard offering.

Q. What is the cheapest Dialpad alternative for startups?

OpenPhone is a great choice for startups. It offers business texting, VoIP calling, and call recording starting at just $15/month.

Q. Does Zoom Phone work globally?

Yes, Zoom Phone supports international numbers and calling plans, making it ideal for distributed teams.

Q. Can I migrate from Dialpad to another provider easily?

Most providers (like Aircall and RingCentral) support contact import, number porting, and setup assistance to simplify migration from Dialpad.

Q. Which Dialpad competitor integrates best with HubSpot?

Aircall and JustCall offer native, deep integrations with HubSpot, making them ideal for outreach-focused teams.

Q. Which alternative is best for call recording and compliance?

All alternatives on this list support call recording. For compliance-focused industries (healthcare, finance), choose tools with HIPAA/GDPR compliance like 8×8, RingCentral, or Nextiva. These platforms include automatic consent workflows and encrypted storage.

Q. Can I port my existing Dialpad phone numbers to a new provider?

Yes. Most providers (Aircall, RingCentral, JustCall, SmartReach.io) support phone number porting. The process typically takes 7-14 business days. Contact your new provider’s support team to initiate the porting request and avoid service interruption.

Q. Are there month-to-month alternatives without annual contracts?

Yes. CallHippo, Ooma, and Grasshopper offer month-to-month billing with no annual commitment. SmartReach.io and Aircall also provide flexible monthly plans, making them ideal for startups and teams that need billing flexibility as they scale.