Privacy Policy

At SmartReach.io (henceforth referred to as “SmartReach”,”we,” “us,” “our”, "app"), we take great care about how our users’ personal information is used and shared, and we take your privacy seriously. This Privacy Policy describes how SmartReach collects and uses the personal information you provide on our Website smartreach.io (“Website”), blog blog.smartreach.io (“Blog”) as well as in the service we provide at app.smartreach.io (“Service”).

This Privacy Policy is an integral part of our Terms and Conditions. Before you use SmartReach, please read this Privacy Policy carefully. By using or accessing our Website and/or Service, you are accepting the practices described in our Privacy Policy and you agree that we will collect, use, and share your information in the following ways.

Data we collect

SmartReach may collect two types of information: personal (name, email address, company information) or non-personal visitor information (such as: the Device’s Internet Protocol (“IP”) address, browser type, the web page visited before or after you came to our website, information you search for on our website and interactions with the Service).

To use our service, you will be asked to enter your first name, last name, email address, company information and appropriate payment information (if in a paid plan).

When using our Service both during the trial period as well as during the paid subscription, we will process any information you choose to provide us with respect to your email recipients and customers (“Prospect” or “Prospects”). The Prospects’ information we process typically include names and email addresses of your customers, but will consist of any information you choose to upload to the Service.

Your information helps us more efficiently respond to your needs as a Service user and customer, as well as Blog reader. Providing your information is crucial to set up an account, process payment transactions and it’s necessary for us to provide you with the Service. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the purpose of delivering the requested Service and improving the Service. In the event of breaking the Terms of Service (such as sending SPAM or other prohibited content defined in the Terms of Service) we can reach the wrongdoer more efficiently.

The App will only use access to read, write, modify, or control Gmail message bodies (including attachments), metadata, headers, and settings to provide a web email client that allows users to compose, send, read, and process emails and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.

The App will not use this Gmail data for serving advertisements.

The App will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for the App's internal operations and even then only when the data have been aggregated and anonymized.

Data usage & privacy

The data we collect helps us constantly improve the Website, the Blog and the Service for present and future visitors and customers. We constantly strive to improve our website offerings based on the information and feedback we receive from our users. We are also able to improve our customer service, as your feedback and collected information about your activity in the Service helps us respond to your requests faster and support your needs on the way to succeeding with the Service.

We can access two types of information: personal (name, email address, company information) and general numerical information from your Account (average reply rates, open rates, the overall number of sent messages, the average number of messages per campaign, average number of words in messages, etc.).

We may access your personal information for accounting/billing purposes (such as invoicing), updating (letting you know about recent changes to our Service), in case of breaking our Terms (or suspicion of it), such as sending SPAM messages, prohibited content, or using inappropriate language (curse words, insulting, etc.).

We reserve the right to analyze this data from an aggregated standpoint, and publish aggregated studies and figures. In doing so we will never compromise the confidentiality of your data by publishing any identifying information.

Our customer support team may access your smartreach account upon your request in order to answer specific questions related to the Service or solving some problems you’ve reported or which have been reported to us automatically by our system.

Data modification / updation / deletion

As SmartReach user, you may change your first name, last name, company name, email address, password, and time zone at any time after logging in to their SmartReach account. To do that, you should log into your User Account at app.smartreach.io, go to ‘Settings’ navbar and click on ‘Profile info’ tab. To change the username, users should contact support team at support@smartreach.io.

SmartReach users can also request deletion of their data by contacting support team at support@smartreach.io.

Cookies

A cookie is a small amount of data that is sent to your browser from our servers and stored on your computer's hard drive. We use cookies to access information when you sign in, store your preferences, to keep you logged in, and to store a limited amount of behavioral data.

Access to third party service providers

We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties are obliged to keep this information confidential (such as payment processing or accounting services).

We may also release your information when we believe the release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety, as well as in the event of breaking the Terms of Service (such as sending spam and prohibited content).

However, non-personal visitor information (such as: the Device’s Internet Protocol (“IP”) address, browser type, the web page visited before or after you came to our website, information you search for on our website, and interactions with the Service) may be used by us for marketing, advertising, statistic purposes and to track the general progress of efficiency of our Service.

GDPR Compliance

SmartReach.io stays compliant with GDPR (General Data Protection Regulation) and obliges the Users of the Service to respect the principles of the regulation when processing personal data of EU citizens. Please find more details in our GDPR compliance document. The GDPR Compliance document should be treated as an inherent part of the these Terms.

All the content sent from SmartReach.io must be sent within the scope of B2B relations and must not be sent to Prospects or Customers who verbally expressed their wish to be excluded from further correspondence.

Changes to this privacy policy

We may occasionally update this Privacy Policy to reflect changes in our practices. If we decide to change our Privacy Policy, we will post these changes on this page.

Contact

If you have any questions or concerns regarding this Privacy Policy, you may contact us at support@smartreach.io.

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